Last Updated: January 2026
1. Introduction
Home Secure Help ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homesecurehelp.com or use our home renovation services. We comply with all applicable U.S. privacy laws including CCPA and COPPA.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Full name, mailing address, and ZIP code
- Phone number and email address
- Project details, preferences, and photos you share
- Financing and credit information (with your consent)
- Communications and correspondence
Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Location data (general, not precise)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Providing and personalizing our renovation services
- Processing quotes, contracts, and payments
- Sending project updates and important notifications
- Responding to inquiries and providing customer support
- Sending marketing communications (with your consent)
- Improving our website, services, and customer experience
- Complying with legal obligations and protecting our rights
4. Information Sharing & Disclosure
We do NOT sell your personal information. We may share your information with:
- Service providers and contractors working on your project
- Financing partners (only with your explicit consent)
- Material suppliers and vendors for order fulfillment
- Legal authorities when required by law
- Business partners in connection with corporate transactions
5. Cookie Policy
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. Types of cookies we use:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand visitor behavior
- Marketing cookies: Used to display relevant advertisements
- Preference cookies: Remember your settings and preferences
6. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights (CCPA & CPRA)
California residents have the right to:
- Know what personal information is collected about them
- Request deletion of their personal information
- Opt-out of the sale or sharing of personal information
- Correct inaccurate personal information
- Be informed about what categories of information are shared
- Not be discriminated against for exercising these rights
To exercise these rights, contact us at privacy@homesecurehelp.com or (605) 655-5936.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us immediately for removal.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for 7 years after completion.
11. Email Communications
If you subscribe to our newsletter, you will receive periodic emails about renovation tips, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or visiting our unsubscribe page. We process opt-out requests within 10 business days.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. The "Last Updated" date indicates when the policy was last revised.
13. Contact Us
For privacy questions or to exercise your rights, contact us:
- Email: privacy@homesecurehelp.com
- Phone: (605) 655-5936
- Address: 55347 892nd Rd, Crofton, Nebraska 68730, USA